I see a fog between the two panes of glass. What can be done about that & do I have to replace the whole window?

The “fog” that you see is actually moisture that has settled between the panes of glass due to a break or fail in the seal that is made between the two panes of glass and the spacer bar that adjoins them. There may only be certain times during the day that this may be visible. Times during the day that the relative humidity is the highest a seal failure is most visible. This kind of service only requires a simple change-out of either the glass or sash depending on window type. Deciding to leave a seal failure untreated results in decline of the insulating property and allows water to filtrate into the frame of the window or sash causing wood rot.

What causes interior condensation & how can I better control it?

Interior condensation is the most visible indication that your home has a high level of humidity. It is not a sign of a defect in your windows. Our lifestyles (bathing, cooking, and laundry) along with the use of humidifiers heighten the percentage of moisture that is trapped in your home. Houses and additions constructed today are very energy efficient and wrapped very tightly which does not allow the moisture generated in the house to escape. If left uncontrolled excessive condensation can cause damage to the wood work on or around your windows. Please keep in mind, if water is accumulating on your glass chances are moisture is also settling in harder to see areas promoting mold, mildew, wood rot, ice build up and causing your paint to blister or become bubbled. Additional information is available on-line to offer suggestions on controlling your indoor humidity levels and preventing window condensation. Some of the most effective ways to alleviate condensation on your windows is to promote warm moving air and opening blinds and window coverings. Most importantly lowering the output of your humidifier and promoting ventilation are more long term solutions to your humidity problem.

What kind of service does Estates Windows provide to homeowners?

We have a fully staffed service department consisting of two helpful coordinators that are readily available to handle your call or walk-in request along with two full time service technicians that spend their days visiting homeowners and builders all around the North Shore and beyond. We pride ourselves on offering great, professional service at a fair rate. We are able to provide most warranty or non-warranty service to your Windows. Our service ranges from needed adjustments, glass replacement, sash replacements, glass upgrades or just helpful advice. We also stock a diverse selection of parts for our windows. If you are a do-it yourselfer, chances are we have the part that you need. Please contact us today and see what we can do for you.

What advantages does your service department provide the builder or homeowner in terms of new construction?

Before closing we can arrange to have a factory trained service technician check and adjust all the windows & patio door through out the home to make any needed adjustments. We also install the screens at this time so, you don't have to. Although we refer to this service as a “Screen Service” we are sure that you will find it is a whole lot more than screens. We will ensure that each window is opening as it should and each door is locking to your homeowner's satisfaction. We know a lot can happen during construction and we do our best to see that everything gets back to how it should be. We also offer warranty related service at a no charge up to the first year of occupancy or 1 year after screen service. We believe strongly in our company motto which reminds us “Do the right thing, the right way, the first time.”

I moved into my home 1 year ago and one window seems to have cracked on its own. What causes this and how much will it cost to fix?

This crack you're referring to is known as a stress crack. It is caused by the house settling. Settling naturally happens during the first few years after construction. The downward pressure can result in a crack on the interior pane of glass. Fortunately, most manufacturer's warranties covers stress cracks for one (1) year after purchase...

Does your service dept. stock replacement glass or sash?

Unfortunately, no, we do not stock any replacement glass or sash. All glass is ordered from our manufacturer. Our standard lead time is 3-4 weeks. However, we will try our hardest to get product received sooner than their standard lead if you urgency requires.

Does Estates Windows offer product installation?

We are a distributor only however, we have a long list of contractor referrals whom we have done business with for many years. Give us a call and we'll put you in touch with a contractor in your area to handle any job big or small.

Does Estates sell more than just windows?

Yes, we are your exterior opening specialists. We offer a wide variety of entry doors from steel to fiberglass to wood. Looking for Velux brand skylights? You've come to the right place. Your skylight order can be ready for you in just a couple of days.

Our knowledgeable sales staff has over 50 years of experience. Let us help you make the right choices for the windows and doors in your new home.